Toyota Extends Extra Services Nationwide for Recall Customers ~ Hybrid Car Review
Hybrid Car Review: Toyota Extends Extra Services Nationwide for Recall Customers

Friday, February 26, 2010

Toyota Extends Extra Services Nationwide for Recall Customers

Toyota is extending the 'extra services' they offered to New York residents nationwide, in cooperation with Attorney Generals across the country.

Two days ago, Toyota announced they would be providing extra services to New York residents. It took two more days for them to announce the same extras would be provided to everyone else.

The extras being provided may include (depending on the owner's individual circumstances):

  • Expediting scheduling of the repair.
  • Pick up and return of the vehicle by a dealership representative.
  • Driving the customer to the dealership or to his or her place of work.
  • Where necessary, providing other alternate transportation for the customer, such as a rental car, loaner vehicle, or taxi reimbursement for the reasonable period that the customer is unable or unwilling to use his or her car.

There will be no charges for these services.  Reimbursement to the dealerships will be separate from the stipends of $7,500 to $75,000 that the company already has provided to dealers in connection with the recalls.

Detailed information and answers to questions about issues related to these recalls are available to customers at and at the Toyota Customer Experience Center at 1-800-331-4331 or the Lexus Customer Assistance Center at 1-800-255-3987.

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