The New York Times has gotten its hands on a memo from Toyota telling dealers to replace accelerator pedals for free under the braking recall.
If customers are dissatisfied with the repairs made, unhappy about how they feel, then Toyota is telling the dealers to provide a replacement pedal at no cost.
An AP analysis shows over 100 customers have complained to the NHTSA after Toyota fixed their vehicles.
The dealers will only do it after the repairs have been made and only if the customers ask for it. The memo the NY Times received was dated from March, but recently updated with the procedures and parts number.
Tuesday, March 23, 2010
Toyota Will Replace the Pedal... if Asked
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